Returns & Damages

Our Returns Policy

We hope you love your selections, but if you're not completely satisfied with your purchase, we'll gladly take returnable items in an unused condition fit for resale within 5 days of delivery. (Note: Exclusions apply. See below).

Is My Item Returnable?

Not every item on our site is eligible for a return.
Please note, we do not accept returns on:

  • - All Furniture
  •  - ALL WALL ART OVER $350.00
  • - Used items or items without original packaging
  • - Altered items (repainted, refinished, cut, etc.)
  • - Sale items or gift cards
  • - International orders and orders outside of the contiguous US

If your Item is Returnable:

If you are returning an item, please keep all original packaging. We cannot accept returns without the original packaging. Item must be unused and in original condition.  We will send you a return label with the appropriate address within five business days of your return request. Return shipping cost and processing fees will be deducted from your final refund.  Please note, products may only be returned from the location of original delivery. 

How do I request a return? 

Request a return by reaching out to our customer service team via email Sales@EnhancingYourHabitat.com or by phone at 602-999-4052. If you have any questions about processing your return, do not hesitate to contact us.

 

Our Cancellation, Damages Policy and Guidelines

*Please note that once items are loaded onto delivery vehicles and leave warehouse we cannot except them as a cancellation.
This is mainly because the shipper will not change course at this time and we have no other option but to deliver at this point

In the unlikely occurrence that your item arrives damaged, defected or incorrect, we will immediately work to repair or replace your item. Please note that our damages policy is to replace or repair damaged or incorrect items.

To guarantee the the best customer experience, please follow our guidelines below when you receive your delivery.

Damages or Incorrect Items Policy and Guidelines for Freight Items:

At Enhancing Your Habitat, we work with only the best in the shipping industry to ensure that your items arrive at your home safely and undamaged. In the unlikely occurrence that your item arrives damaged, defected or incorrect, we will immediately work to repair or replace your item. Please note that our damages policy is to replace or repair damaged or incorrect items. If you would like a refund, you must process your request as a return, which may incur fees for shipping, handling, and restocking costs. To guarantee the the best customer experience, please follow our guidelines below when you receive your delivery.

Damages or Incorrect Items Policy and Guidelines for Freight Items:

If you receive a freight item with a required signature, please inspect the packaging and open your package immediately (BEFORE SIGNING) to inspect the item. If the packaging or the item has obvious freight damage PLEASE take photos of boxing AND item itself and mark the Bill of Lading packing slip as “damaged.” with description of damages. .

NOTE: If you sign for a signature-required freight shipment without reporting the damage, defect, or error, you are responsible for all such damages and your damage claim may be denied. All damage claims must also be received within 48 hours of your item's arrival. Damage claims reported after 48 hours of your item’s arrival may be declined.

Damages or Incorrect Items Policy and Guidelines for Parcel Items:

If you receive a no signature required parcel item, please open your package and inspect immediately. Please keep all original packaging. If your item is damaged or incorrect, please take photos of the item and its packaging and report the damage to customer service at sales@EnhancingYourHabitat.com . Please be prepared with photos and a detailed description of the damage. Clear photos of the damage are mandatory in order to process a damage claim. We cannot accept damaged returns without the original packaging, and damage claims reported after 48 hours of your item’s arrival may be declined.

If your parcel item is damaged, we will first send a certified furniture repair medic to restore your item to its brand new condition OR one of our design specialists will work with you to come to a mutually agreed money back or discount solution that meets your customer satisfaction. If we and our certified repair medic deem that an item is irreparable, we will provide an RMA # and instructions on how and where to ship the item back. Once we recieve your damaged item back, we will send out a replacement item.

Damage claims will be denied if the item has been used or installed.

Missing or Incorrect Items Policy and Guidelines for Parcel Items:

In the rare occurence that an item is missing or incorrect, please call us within 48 hours of delivery. We will investigate the situation and send a replacement item at our sole discretion. Enhancing Your Habitat is not responsible for any misplaced or stolen packages. If your item is approved as an incorrect item, we will provide an RMA # and instructions on where to ship the item back. Once we recieve your incorrect item back, we will send out a replacement item. Incorrect item claims reported after 48 hours of your item’s arrival may be declined.

NOTE: Different computers and web browers display colors differently. We are not responsible for variations in color between the product you receive and the product shown on our site. Similarly, all items made from natural products (including but not limited to: wood, marble, limestone, alabaster, glazed ceramic, hides etc.) will have natural variations and no two items will look identical. These variations are expected and will NOT be considered defects, damages, or incorrect items.

Where Does My Damaged Return Item Go?

All damaged items returned to us are either donated or field destroyed. Damaged items are unfit for resale.