Returns & Damages

Our Returns Policy

We hope you love your selections, but if you're not completely satisfied with your purchase, we'll gladly take returnable items in an unused condition fit for resale within 5 days of delivery. (Note: Exclusions apply. See below).

Is My Item Returnable?

Not every item on our site is eligible for a return.
Please note, we do not accept returns on:

  • - All Furniture
  • - Used items or items without original packaging
  • - Altered items (repainted, refinished, cut, etc.)
  • - Sale items or gift cards
  • - International orders and orders outside of the contiguous US

If your Item is Returnable:

If you are returning an item, please keep all original packaging. We cannot accept returns without the original packaging. Item must be unused and in original condition.  We will send you a return label with the appropriate address within five business days of your return request. Please note, products may only be returned from the location of original delivery. 

How do I request a return? 

Request a return by reaching out to our customer service team via email Sales@EnhancingYourHabitat.com or by phone at 602-999-4052. If you have any questions about processing your return, do not hesitate to contact us.

 

Our Damages Policy and Guidelines

In the unlikely occurrence that your item arrives damaged, defected or incorrect, we will immediately work to repair or replace your item. Please note that our damages policy is to replace or repair damaged or incorrect items.

To guarantee the the best customer experience, please follow our guidelines below when you receive your delivery.

Damages or Incorrect Items Policy and Guidelines for Freight Items:

We strive to offer the best and fastest available solution in the unlikely occurrence that your item arrives damaged. All damage claims must be received within 24 hours of the item's arrival. 

What do I do if I receive a damaged item?

1. Take clear photos of the damaged product AND the original packaging. If the shipper requires you to sign YOU MUST NOTE ALL damages on paperwork FIRST.  Please keep all original packaging. We cannot accept returns without the the original packaging.  Please then reach out to our customer service team via email Sales@EnhancingYourHabitat.com or by phone at 602-999-4052.

If your item is damaged, we offer one of the following solutions:

1. For minor damage, we will send a certified furniture repair medic to restore your item to its brand new condition OR one of our account specialists will work with you to come to a mutually agreed money back or discount solution that meets your customer satisfaction. 

2. For any major damage, we will ship out a replacement item.
If your item has been discontinued or sold out, we will credit you the original amount paid on the item.