Returns

Return Policy

 

We hope you love your selections, but if you're not completely satisfied with your purchase, we'll gladly take returnable items in an unused condition fit for resale within 20 days of delivery. (Note: Exclusions apply. See “Is my item returnable?” below).

 

If you are returning an item, you will have two options for your refund:

 

1.Store Credit: Receive your return refund in the form of store credit for the merchandise price, less the cost of return shipping. If you return for store credit, all restocking fees are waived.

 

2. Original Form of Payment: Receive your refund in the form of your original form of payment for the merchandise price, less the cost of return shipping AND a 15% restocking fee.

 

Return shipping and handling charges are non-refundable unless the item is damaged, defective, or incorrect.   

 

 

Is my item returnable?

 

Please note we do not accept returns on:

  • wired or assembled products
  • custom made to order items
  • used items or items without original packaging
  • final sale items or giftcards
  • international orders

If you are returning an item, please keep all original packaging. We cannot accept returns without the the original packaging. We will send you a return label with the appropriate address within five business days of your return request. Please note, products may only be returned from the location of original delivery. 

 

 

How do I request a return? 

 

You may also request a return by reaching out to our customer service team via email EnhancingYourHabitat@cox.net or by phone at 602-999-4052. If you have any questions about processing your return, do not hesitate to contact us.

Please note: Products may only be returned from the location of original delivery.

 

Our Damages Policy

We strive to offer the best and fastest available solution in the unlikely occurrence that your item arrives damaged. All damage claims must be received within 24 hours of the item's arrival. 

 

 

What do I do if I receive a damaged item?

1. Take clear photos of the damaged product and the original packaging. Please keep all original packaging. We cannot accept returns without the the original packaging.  Please then reach out to our customer service team via email EnhancingYourHabitat@cox.net or by phone at 602-999-4052.

 

If your item is damaged, we offer one of the following solutions:

1. For minor damage, we will send a certified furniture repair medic to restore your item to its brand new condition OR one of our account specialists will work with you to come to a mutually agreed money back or discount solution that meets your customer satisfaction.  Once an item is repaired back to first quality condition, any refusal of merchandise will be subject to our standard returns policy.

 

2. For any major damage, we will ship out a replacement item. Our policy is to replace all damaged items when possible. If your item has been discontinued or sold out, we will credit you the original amount paid on the item.