Enhancing Your Habitat offers the following Returns Policy:
Enhancing Your Habitat wants every one of your shopping experiences with us to be positive. In the unlikely event that you are unhappy with your item, you may return it to us for a refund less the actual shipping cost (both ways). Most large furniture items will also incur a 25% restocking fee.
Items must be completely unassembled and unused, in their original condition and packaging, complete with all materials. Refunds will be issued once we have received the item and it has been determined to be in like-new condition.
**Before sending back an item, please contact us through our customer service at EnhancingYourHabitat@cox.net to request a Return Authorization number. Once we receive your return request we will contact you with information regarding your return. All return requests must be made within 7 days of delivery. Any items marked as "Special Order" are not returnable. Clearance items may not be returned or exchanged.
Q: What if my order arrives damaged?
A: Every shipment is insured in the unlikely event that damage occurs during transit to your shipping location. While cases are extremely rare, damages do happen once in a while. We request that you inspect your item(s) upon delivery. If your item(s) shipped via common carrier i.e. FedEx or UPS, simply refuse delivery and contact us immediately for a replacement. For LTL deliveries i.e. Yellow Freight, Con-Way, Road-Runner, etc., print "Damaged Upon Arrival" where you sign for the items and refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we require that you send us photographs via email within 48 hours, so that we can address and correct the situation. We will send out a new product or replacement part at our discretion. If your item arrives damaged and you do not wish to receive a replacement part or new item you will be responsible for returning the item and a 25% handling fee.